Main Areas of Functionality:
|
 |
Customer
Service Log |
| |
Effectively
log customer enquiries / service requests
/ complaints / via phone calls, email
|
| a) |
Distinguish
status of service request -
Open (follow-up required) or Closed
|
| b) |
"Single
face" or consistent service enabled by
complete service record |
| c) |
Grasp
sales opportunity |
| d) |
Analyze
customer service for monitoring and improvement
purpose |
| |
| - |
Proportion
of different service request types:
enquiry / complaint about membership
/ staff / product /... |
| - |
response time |
|
|
Contact
us for more details
|
