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eCRM - ActSmart OLAP


Main Areas of Functionality:
ActSmart OLAP (Decision Support) System for Customer Segmentation

Multi-dimensional analysis of customer information helps you build successful campaign strategy
a) Segment customers based on criteria like:
- Member Type
- Gender
- Birthday Month
- Age
- District
- Interested Category
- Member Status - ( Active, Inactive)
- Bonus Points Balance
- Purchase Frequency
- Purchase Total Amt.
- Purchase Amt. by item
- Purchase Location
b) Support Combination of criteria items
 
e.g. Member Type = A AND past 3 months Purchase Total Amt. > $5000

 

VIP Administration
Customer Service Log
Campaign Management
B2C Web Maintenance

Contact us for more details

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